FAQ
Q: WHAT IS YOUR BEST CONTACT METHOD?
A: ONLY TWO WAYS TO CONTACT VIA EMAIL AT TALESOFAGLOW@GMAIL.COM OR BY TEXT AT (832) 888-9515. WE MAKE IT OUR PRIORITY TO GET BACK TO EVERYONE ASAP BUT PLEASE ALLOW UP TO 24 HOURS FOR RESPONSE ON BUSINESS DAYS.
THANK YOU!
Q: WHAT ARE YOUR BUSINESS HOURS?
A: MONDAY - SATURDAY 8A.M - 8P.M
Q: DO YOU OFFER REFUNDS, EXCHANGES OR CANCELLATIONS?
A: NO. DUE TO THE NATURE OF OUR PRODUCTS AND SANITARY REASONS ALL SALES ARE FINAL. IF YOU HAVE ISSUES WITH YOUR ORDER PLEASE EMAIL TALESOFAGLOW@GMAIL.COM AND IF POSSIBLE WE WILL ASSIST HOW WE SEE FIT FOR THE SITUATION.
Q: WHAT IS YOUR ORDER PROCESSING TIMEFRAME?
A: PROCESSING TIMEFRAME IS BETWEEN 3-5 BUSINESS DAYS.
SHIPPING TIMEFRAME IS USUALLY BETWEEN 3-5 BUSINESS DAYS. PLEASE CONSIDER HOLIDAYS OR INCLEMENT WEATHER WHICH MAY RESULT IN SLIGHT DELAYS.
Q: WILL I GET A TRACKING NUMBER?
A: MOST DEFINITELY! ONCE YOUR ORDER IS COMPLETELY PROCESSED YOU WILL RECEIVE AN EMAIL WITH TRACKING INFORMATION.
Q: I PLACED AN ORDER BUT ENTERED THE WRONG SHIPPING ADDRESS, CAN I CHANGE IT?
A: IT IS YOUR RESPONSIBILITY TO MAKE SURE ALL INFORMATION ENTERED IS CORRECT. HOWEVER PLEASE CONTACT US WITHIN THE HOUR OF ORDERING (THE SOONER THE BETTER) SO WE CAN TRY TO CHANGE SHIPPING LABEL BEFORE IT IS CREATED IF POSSIBLE.
Q: WHAT IF I NEVER RECEIVED MY ORDER?
A: WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES ONCE THEY ARE CONFIRMED DELIVERED. UPON YOUR REQUEST WE CAN PROVIDE TRACKING AND CARRIER INFORMATION FOR YOU TO INVESTIGATE AND FILE A CLAIM WITH THE SHIPPING CARRIER FOR COMPENSATION. THE LINK TO FILE A CLAIM IS BELOW.
https://www.usps.com/help/claims.htm
Q: I RECEIVED MY ORDER BUT ITS DAMAGED, WHAT SHOULD I DO?
A: PLEASE OPEN AND INSPECT YOUR ORDER AS SOON AS IT IS RECEIVED. UNFORTUNATELY ONCE YOUR ORDER IS SHIPPED WE HAVE NO CONTROL OVER WHAT THE MAIL CARRIERS DO WITH PACKAGES WHILE IN THEIR POSSESSION. PLEASE IMMEDIATELY FILE A CLAIM WITH THE MAIL CARRIER SO THAT YOU ARE COMPENSATED BY THEM FOR YOUR PURCHASE. IF THERE IS ANYTHING WE CAN DO TO ASSIST PLEASE EMAIL US AT TALESOFAGLOW@GMAIL.COM
Q: WHAT HAPPENS IF MY ORDER GETS RETURNED TO TALES OF A GLOW?
A: YOU WILL BE CONTACTED VIA PHONE OR EMAIL IMMEDIATELY. WE ARE MORE THAN HAPPY TO RESHIP YOUR ORDER TO YOU BUT YOU WILL BE REQUIRED TO PAY NEW SHIPPING FEES TO REPROCESS.
Q: ARE YOUR PRODUCTS SAFE FOR KIDS?
A: YES. ALWAYS PATCH TEST ADULTS AND CHILDREN TO INSURE NO ALLERGIC REACTION.
Q: ARE YOUR PRODUCTS MADE IN SMALL BATCHES?
A: OF COURSE! WE ALWAYS WANT TO MAINTAIN THE INTEGRITY AND QUALITY OF OUR PRODUCTS FIRST AND SMALLER BATCHES HELP WITH THAT.
Q: WHAT IS THE SHELF LIFE ON PRODUCTS?
A: EVERY PRODUCT SHELF LIFE VARIES. CHECK PRODUCT DETAILS UNDER EACH INDIVIDUAL PRODUCT FOR SHELF LIFE.
Q: WHAT IF I HAVE A REACTION OR ANY IRRITATION FROM TALES OF A GLOW PRODUCTS?
A: IMMEDIATELY STOP USING PRODUCT AND CONSULT WITH YOUR PHYSICIAN.
Q: I HAVE A NUT ALLERGY CAN I STILL USE YOUR PRODUCTS?
A: NO. WE DO USE BUTTERS THAT MAY CAUSE ALLERGIC REACTIONS.
Q: WHAT OIL DO YOU RECOMMEND FOR SOMEONE BATTLING HYPERPIGMENTATION?
A: I LOVE THIS QUESTION BECAUSE WE HAVE SO MANY OPTIONS AVAILABLE. MY TOP CHOICE WOULD BE OUR HEALING SCAR HERBAL OIL BUT OUR GLOW OIL IS ALSO VERY BENEFICIAL.
Q: CAN I DRINK HERBAL TEA WHILE PREGNANT?
A: NO WE DO NOT RECOMMEND TAKING WHILE PREGNANT.
Q: CAN YOUR PCOS HERBAL BE USED FOR YONI STEAMING?
A: YES. WE ACTUALLY RECOMMEND USING FOR STEAMS AS WELL.
Q: ARE YOUR CLAY MASK ONLY FOR YOUR FACE?
A: NO. OUR CLAY MASK CAN BE USED ANYWHERE EXTERNALLY ON THE BODY. IT COMES IN A POWDERED FORM THAT CAN ALSO BE SPRINKLED IN YOUR BATH OR FOOT BATH.
Q: WHERE CAN I SEND MY LOVE LETTER? (REVIEW/TESTIMONY)
A: WE LOOOOVE RECEIVING LOVE LETTERS. YOU CAN SEND VIDEO OR TEXT TO (832) 888-9515.
Q: DO YOU OFFER WHOLESALE?
A: NOT AT THIS TIME.
Q: HOW DO I BECOME A BRAND AMBASSADOR FOR TALES OF A GLOW?
A: EMAIL TALESOFAGLOW@GMAIL.COM FOR DETAILS.
“FOR LEGAL PURPOSES ONLY - TALES OF A GLOW PRODUCTS ARE NOT FOR RESALE UNLESS YOU HAVE WRITTEN PERMISSION FROM THE OWNER ONLY. THE PRODUCTS WITHIN OUR STORE HAVE NOT BEEN EVALUATED BY THE FOOD AND DRUG ADMINISTRATION. THESE PRODUCTS ARE NOT INTENDED TO DIAGNOSE, TREAT, CURE OR PREVENT ANY DISEASE. “
